Returns & Refunds

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make the return process as simple as possible.

30-Day Return Policy

We gladly accept returns within 30 days of the purchase date. To qualify for a return, your item must be unused, in its original condition, and returned with all original packaging and accessories, where applicable.

To start a return, please provide your order confirmation email or another valid proof of purchase.

Return Eligibility

A full refund may not be available if:

• The item has been used, damaged, altered, or is not in its original condition for reasons not caused by us.

• Parts, accessories, or original packaging are missing.

• The return request is made more than 30 days after the purchase date.

In these cases, a partial refund or return refusal may apply.

Refund Process

After we receive and inspect your returned item, we'll send you an email confirming that it has arrived. We'll also let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

Exchanges

If your item arrives damaged, defective, or has a manufacturing fault, we're happy to replace it within 30 days of delivery.

To request an exchange, please contact us at support@lumelle.com. Our customer support team will guide you through the process and help resolve your issue as quickly as possible.